Ordering & Delivery
Orders are accepted on the basis that the following Terms & Conditions are understood and agreed too.
We currently accept payment using the following methods:
Please make cheques payable to ICS. No goods will be delivered until funds have been cleared. If using this method of payment, please follow the online ordering instructions and choose the payment option "pay by cheque". Please post your cheque to ICS quoting your Order Number on the reverse of your cheque.
No goods will be dispatched until payment has been received and funds cleared. This ensures that full ownership is passed to you at point of shipment or commencement of service. All orders are delivered either by Royal Mail 1st Class or by Parcel Courier (a signature will be required). To keep delivery charges to a minimum we operate a weight based pricing system.
Please allow approx. 7 days for delivery from receipt of cleared funds, although most orders are delivered quicker than this. A confirmation e-mail will be sent prior to delivery, to notify you that your order has been dispatched.
Certain items we sell are shipped from abroad and may take approx. 4-6 weeks for delivery, timescales for these goods are clearly marked on the website. Where multiple goods are ordered with differing delivery timescales, your complete order will be delivered when all products are available i.e the latest dispatch time advised. If you would like to receive your ordered products separately, two seperate orders will need to be made online, as each delivery will incurr a delivery cost and will be charged accordingly.
If you require your goods urgently, please contact us prior to ordering and we will advise you of timescales.
You can cancel your order at any time up until seven working days from the day after you have received your order. If you wish to cancel your order, please notify us in writing within 7 working days. Please include a description of the product and your reason for return and whether you require a replacement or a refund. The item (s) must be returned in the same condition as it was supplied, within 15 days from the date you received the order. In the event that a refund is required the full cost of the item (s) returned will be processed to your payment card and refunded within 30 days. Any items being returned should be sent using recorded delivery to minimise the risk of not being returned safely. We cannot be held responsible for any returned items that are lost in transit.
The return address is:
Unit 4 Libby Court
Tamar View Industrial Estate
Saltash, Cornwall PL12 6LD
All goods are subject to availability and ICS Tools Online can not be held responsible for items that become discontinued. In the event that ordered item (s) become discontinued, ICS Tools Online will give notification as soon as possible and refund monies paid or offer an alternative. Once an order has been placed we cannot accept any alterations or additions, any additional goods will be treated as a new order and be subject to any relevant carriage charges.